As many of you have read throughout the forums, Grab LLC purchased the Grab.com assets from Demand Media in December. We thought it was important to give our users some updates on the changes we are making and our progress so far.
First off, we have migrated Grab.com from the data center owned by Demand Media to our own a few weeks ago. The process was very difficult and we recognize many of you experienced issues with the site. Some of which we have fixed, some of which we have not. We have stabilized the site, but wanted to give a heads up to be patient with us as issues may arise still.
There are also some features that we simply cannot fix. For example, the chat servers that have to be rebooted twice a day. Unfortunately they were built years ago in a compiled language and none of the old development team is currently employed with Grab LLC. For that matter, the entire development team is new as of April and working on creating a new version of Grab.com.
Here are a few new things we’re releasing today:
Grab Corporate Blog:
This is where you can find all future announcements by Grab – http://blog.grab.com
This will be replacing the old Grab forums. Currently you need to register to post to the forums - http://forums.grab.com
This will eventually replace the old Grab Blogs – http://forums.grab.com/blogs.php
Games: We have quite a few in development, as well as updates to the existing games so they work better with your computers. More information will be released about beta’s as soon as they’re ready. Also all of the current Grab.com games will be copied over to the new site when it becomes available.
Chat: The new version will include spam filters and a much more stable code base so the overall chat experience should be greatly improved. This is in development now, we expect to roll it out after we launch the beta version of the new site.
Logins and existing user information: This part is pretty tricky. We have millions of accounts on Grab.com now and moving all of them to the new Grab.com is a daunting task — especially since features are being released early. Once our authentication system is built for the new Grab.com, we will begin reviewing options for migrating data from old Grab.com.
We know this is a lot of information and leaves a lot of questions – We will try to post more information here soon, as well as offer some sneak peeks to our VIP users.
Support Forum: http://grab.zendesk.com
Support Contact: email@example.com